Terms & Conditions

These Terms of Service ("Terms") are a legally binding agreement between the party accepting these Terms ("Customer," "you") and Pockit AI ("Pockit AI," "we," "us," or "our"). These Terms govern your access to and use of Pockit AI's services and software platform designed to provide invoice reminder automation, including communications with your end customers through messaging and email channels (the "Services").

By signing up, creating an account, or otherwise using the Services, you agree to these Terms. If you do not agree, you must discontinue use immediately.

1. Services

2. Accounts and Eligibility

• Authorized Users. Customer may designate personnel to access the Services. Customer is responsible for ensuring all Authorized Users comply with these Terms.
• Eligibility. Customer must be legally constituted and authorized to conduct business in its jurisdiction. Customer may not use the Services if subject to embargoes or sanctions.
• Account Security. Customer is responsible for maintaining confidentiality of login credentials. Pockit AI is not liable for unauthorized use unless caused by its gross negligence.

3. Customer Obligations

• Accuracy. Customer is solely responsible for the accuracy and legality of invoice data, customer contact details, and all communications initiated through the Services.
• Prohibited Use. Customer shall not use the Services for harassment, spam, unlawful debt collection, transmitting false or fraudulent information, or any other illegal activities.
• Compliance. Customer must comply with all applicable laws and regulations, including debt collection rules, consumer protection laws, electronic communications laws, and data protection requirements.
• Responsibility. Customer acknowledges that all communications sent through Pockit AI are deemed communications from Customer. Pockit AI is only a facilitator.

4. Customer Data

• Ownership. Customer retains ownership of all data it provides ("Customer Data").
• License. Customer grants Pockit AI a license to process, transmit, and use Customer Data (including End Customer information) solely to provide the Services.
• AI Tools. Customer understands AI-generated communications may contain inaccuracies and must review outputs to ensure compliance with its own policies.
• Indemnity. Customer agrees to indemnify Pockit AI against any claims related to Customer Data or End Customer communications.

5. Intellectual Property

Pockit AI retains all rights in the Services, software, AI models, content, and branding. These Terms do not transfer ownership rights to Customer.

6. Fees and Payment

• Payment. Customer agrees to pay all subscription and usage fees per their chosen plan.
• Taxes. Customer is responsible for all applicable taxes.
• Non-Payment. Pockit AI may suspend Services for overdue accounts and charge late payment interest.

7. Term and Termination

• Term. These Terms remain effective until terminated.
• Termination. Either party may terminate upon 30 days' notice, or immediately for breach, insolvency, or illegal use.
• Effects of Termination. Upon termination, licenses are revoked and Customer Data may be deleted after 30 days.

8. Confidentiality

Both parties agree to protect confidential information using industry-standard measures. Feedback to Pockit AI is non-confidential and may be used freely.

9. Indemnification

Customer agrees to indemnify, defend, and hold harmless Pockit AI and its affiliates, officers, and employees from claims, damages, or liabilities arising from:

• Use of the Services;
• Communications sent to End Customers;
• Breach of laws or regulations;
• Customer Data or instructions.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS." POCKIT AI DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ERROR-FREE OR UNINTERRUPTED OPERATION.

POCKIT AI DOES NOT PROVIDE LEGAL, TAX, OR FINANCIAL ADVICE. CUSTOMER REMAINS RESPONSIBLE FOR THE LEGALITY OF ALL COMMUNICATIONS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POCKIT AI SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES;
• LOSS OF PROFITS OR DATA;
• CLAIMS FROM END CUSTOMERS;
• BUSINESS INTERRUPTION OR REPUTATIONAL HARM.

TOTAL LIABILITY IS LIMITED TO FEES PAID BY CUSTOMER IN THE 3 MONTHS PRIOR TO THE CLAIM.

12. Arbitration and Governing Law

Any disputes shall be resolved through binding arbitration in [Insert Jurisdiction] under the rules of [Insert Arbitration Centre]. No class actions permitted. Pockit AI may seek injunctive relief for breaches involving IP or confidentiality.

These Terms are governed by the laws of [Insert Jurisdiction].

13. General

• Entire Agreement. These Terms supersede all prior agreements.
• Assignment. Customer may not assign these Terms without consent. Pockit AI may assign freely.
• Force Majeure. Pockit AI is not liable for events outside its control.
• Notices. Legal notices must be sent to: hello@trypockit.com
• Publicity. Pockit AI may list Customer as a client unless opted out.
• No Waiver. Failure to enforce rights is not a waiver.